Heard at the Shopper Insights Conference (Part 2)


Four great lines from an extremely entertaining and informative presentation by Stew Leonard Jr. or Stew Leonard's - the regional grocer known for delivering great customer experiences and phenomenal fresh food in Connecticut and New York.

  • “Always 'Think Yes' instead of why you have to say no”
  • “Look at competitors not to see how you’re better but to see where they are doing something superior”
  • “All of the great customer service companies are dissatisfied with their customer service”
  • “The big don’t eat the small, the fast eat the slow

With all of the time spent on the complexities of planning, research, insights, category management, etc. it is refreshing to hear someone apply logic to building a phenomal brand with customers who are also overwhelmingly loyal advocates.

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