A Real Research Connection
- Would you recommend?
- Explain why you answered that way.
- How would you describe the company?
- What can we do to improve?
In general I agree. Surveys are too long and still fail to ask the key questions that people want to answer. he also unknowingly suggests a qual-quant survey design.
But even more important, he makes the case for an interactive experience where customers and prospects feel like they are actually communicating with a company not just filling out a survey. That's the whole basis for what we do at Invoke and why after a "non-live" experience with our Engage open methodology, people are thanking us for the opportunity to share their opinions. Its rare that people feel they get to voice their praise and/or concerns and there is no question that participants provide better information when they feel valued (someone is actually listening.)
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